I scheduled an appt. with Elite Mercedes to have my GLK 350's hand brake release look at. I was noticing it would take several tries to released the handle. Both Raymond and his other mechanic (his brother) inspected, found no problem and showed me is was working fine before returning the car to me. I was not charged for his time or for the inspection. I have known Raymond for more than 15 years and have taken both of my cars, one a former Mercedes C-class and the current GLK 350. I can't asked for a more knowledgeable mechanic and I put my trust in him when it comes to my safety. Raymond stand by his works, is professional, honest, takes the time to explained the repairs, and is easy to work with. Unlike the dealership with their high repair costs, you will leave Elite Mercedes with extra pocket dollars. I highly recommend Raymond and give him a call for your next car repairs.