This is my second year come back for annual maintenance of my 2014 SLK at Elite Mercedes, and again, I’m very happy with Raymond and his team. Raymond provided the services with honest, he called and let me know what need to be done and have my consent before proceed the work, and I’m very happy with that, since I knew my expenses ahead not by surprise. Beside that, Raymond always changed the battery for my key fob when I visited for annual services, a small gesture but very kind and means a lot to me. Thank you, Raymond, and your team! See you again next annual services. Hanh