MILPITAS MERCEDES REPAIR

My 2004 E320 had to be towed in to Elite Mercedes. I was told that the brake module was bad and to be replaced. This was supposed to be an expansive part. Raymond worked with Mercedes dealer to get the module free for me because it was still under warranty. The car was fixed in just a few days. I am truly amazed with what Raymond had done. Imagine a 20 years old car and the part is still under warranty ? Have to say that Raymond is quite knowledgeable about Mercedes parts that are under warranty and very honest. I totally trust Raymond and will definitely bring my car back for repair when required.

My 2004 E320 had to be towed in to the Elite Mercedes shop. Raymond found out that the brake module was bad and had to be replaced. The part was supposed to be expansive but Raymond worked with Mercedes dealer to get the part free for me because the part was still under warranty . Imagine it's a 20 years old car and the part was still under warranty? I was amazed with what Raymond had done for me. Raymond is very friendly and honest. I highly recommend .

My car had been immobile for about three months, and they went above and beyond to get it back on the road. They were super communicative, calling as soon as they diagnosed the problem and giving me an estimated timeline for completion. Not only did they thoroughly diagnose the issue and provide clear communication throughout the process, but they also surprised me with a freshly washed car when I picked it up! I hadn’t had a chance to put on my new registration sticker, and they took care of it for me—including removing the old ones. It’s the little details like this that truly set them apart. The staff was incredibly kind and welcoming; we even bonded over our favorite hiking trails in Yosemite! You can tell they genuinely care about their customers and their vehicles. If you’re looking for a trustworthy, customer-focused car shop, this is the place to go. Highly recommend!

good price ! quick service ! Nice people! I highly recommend it

excellent service!

I’ll admit—I’m always skeptical when I see a business with all five-star reviews, but Elite Mercedes Service absolutely lived up to the hype! I had to jump-start my car earlier in the day and wanted to get my battery checked to see if it still had life or needed replacing. Without an appointment, I decided to take a chance and drive over. From the moment I arrived, Raymond and his team were incredibly welcoming and professional. Despite being busy, Raymond took the time to personally inspect my car. He tested the battery, checked the charging system, and confirmed that the battery was on its last legs. Since I already suspected it was time for a replacement, I went ahead with his recommendation, and he promptly installed a brand-new battery. But that wasn’t all—he went the extra mile. Without me even asking, Raymond topped up all my fluids, checked the air pressure in my tires, and even replaced my key fob battery (which had been giving me trouble). He did all of this quickly, efficiently, and with a smile! The level of care, attention to detail, and customer service was truly impressive. In an industry where it can be hard to find a trustworthy mechanic, I feel incredibly lucky to have found Elite Mercedes Service. Raymond and his team have completely earned my trust, and from now on, I’ll be bringing all my cars here. If you’re looking for honest, skilled, and genuinely friendly service, this is the place to go. Thank you for being such an outstanding local business! Highly recommended

Highly Recommended. Very knowledgeable and friendly mechanics. They performed broken cylinder repair service in a very timely manner and at a very reasonable price much lower than a dealership would charge.

Awesome repair service to fix broken cylinder at a very reasonable price. Highly Recommended. Very Knowledgeable mechanics at this shop.

Roger was great! He thoroughly inspected our car, contacted me regarding the serious issues and completed the service the same day. I truly appreciated the efficiency.